OCHN's screening process determines where your needs can be met, based on the severity and urgency of your situation. Oakland County residents who have Medicaid or are Medicaid eligible can be connected to public mental health services through OCHN's non-emergency or Common Ground's emergency /crisis  Access points. 

OCHN also provides screening, authorization, and coordination of services for alcohol and drug treatment services for Oakland County residents with Medicaid or Healthy Michigan, no insurance, and under-insured. 

Access FAQ (select link)

  ACCESS INFORMATION                                                                  

Non-Emergency, including Substance Use Services: 
Access is located at the OCHN Resource & Crisis Center 
1200 N. Telegraph Rd., Bldg. 32 E, in Pontiac, MI 48326

Hours of Operation:
Monday & Thursday, 8:00 a.m. - 8:00 p.m.
Tuesday, Wednesday, Friday, 8:00 a.m. - 5:00 p.m.



The Sober Support Unit - the first step towards substance use treatment services. The SSU is located at the Resource and Crisis Center (RCC) at 1200 N. Telegraph Road, Building 32E,Pontiac, MI 48341. For more information, call 248-456-8144. 

Select this link for SSU Flyer


As an OCHN network service provider, Common Ground connects people in an emergency/crisis to public mental health and community services. Common Ground's responsibilities include:

  • Managing the Resource & Crisis Helpline
  • Addressing the needs of all individuals in crisis, including those who have Medicaid, Medicare, Healthy MI, private insurance or no insurance
  • Determining network service eligibility
  • Identifying follow up resources and supports
  • Authorizing psychiatric hospitalization    

Call for Crisis and Emergency Support

Oakland County Resource and Crisis Helpline: 800-231-1127

Michigan Resource and Crisis Line (MiCAL): 844-44-MiCAL (64225) Call or Text



The Oakland Youth Mobile Crisis Team, provided by New Oakland Family Centers, is available to families and individuals across Oakland County.  The mobile team travels to homes, foster care homes, schools, emergency rooms, and other public places in Oakland County.  The service is available for individuals 0 to 21 years of age who have Medicaid or are presumed Medicaid eligible, and are experiencing a mental health crisis. 

The mobile crisis service includes: 

  • Rapid mobile response with therapists and social work technicians who come to your location to help
  • On the spot counseling by mental health professionals
  • Assessment and coordination for continued stabilization
  • Referrals to ongoing stabilization care and services

 New Oakland Family Center

     2 p.m. to 10 p.m., 7 days per week, including holidays 

Youth Mobile Crisis Team Program Flyer
Youth Mobile Crisis Team Presentation