Oakland Community Health Network and Your Responsibilities

Oakland Community Health Network (OCHN) Responsibilities

Determine your eligibility to receive public mental health services and assist you in the access process.
Link you to the OCHN core service provider agency of your choice.
Ensure you receive the best public mental health services, based on evidence-based practices and treatments plans.
Make certain your feelings and questions are heard during the Person-Centered Planning (PCP) process so that your medical needs, life goals, and aspirations are met.
Explain service and treatment plans in a way that is easy to understand.
Supply you with valuable Recipient Rights and Customer Service handbooks, outlining the protection of "Your Rights" as mandated by Michigan's Mental Health Code.
Investigate a recipient rights complaint through the Office of Recipient Rights or Substance Use Disorder (SUD) Recipient Rights officer if it is believed that your rights have been violated.

As a person served by OCHN, you have the right to:

Be treated with respect and recognition of your dignity and right to privacy
A candid discussion of appropriate or medically necessary treatment options for your conditions, regardless of cost or benefit coverage
Make recommendations regarding OCHN's member rights and responsibilities policy
Participate with practitioners in making decisions about your health care
Receive information about OCHN, its services, its practitioners and providers, and member rights and responsibilities
Voice complaints or appeals about OCHN or the care it provides

As a person served by OCHN, you have the responsibility to:

Follow plans and instructions for care that you have agreed to with your practitioners
Supply information (to the extent possible) that OCHN and its practitioners and providers need in order to provide care
Understand your health problems and participate in developing mutually agreed-upon treatment goals, to the degree possible